Portrait Gallery E-Gift Card Terms & Conditions
E-Gift Card sale purchase at Portrait Gallery Singapore website is final.
E-Gift Cards are redeemable only for portrait packages sold at Portrait Gallery Singapore website at www.portraitgallery.com.sg.
No fees of any kind will be charged against the unused balance of E-Gift Cards.
Unredeemed value will not be converted to cash upon expiry of the E-Gift Card.
No refunds are permitted with respect to the E-Gift card.
If you suspect that someone has copied or stolen your E-Gift Card, contact us immediately. Portrait Gallery E-Gift Cards will not be replaced if lost or stolen without the purchaser’s confirmation email as proof of purchase.
E-Gift Card cannot be reloaded, resold, transferred for value, or redeemed for cash.
If the date on which you want an E-Gift Card delivered has passed and the recipient has not received an email confirmation with the E-Gift Card details, please contact us. Please refer to your order number, or be ready to supply your email address. We are not responsible for E-Gift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact us if you suspect the recipient did not receive his/her E-Gift Card.
If you have confirmed the recipient’s email address but the E-Gift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
- Spam filter blocked email or routed it to a bulk/spam folder.
- Recipient’s firewall blocked the email.
- Email inbox has exceeded its size limit.
- Invalid email address.
If a spam filter is blocking our emails from getting to the recipient’s inbox, the email options/settings of the recipient will need to be modified so that our emails are not considered spam.
If you need assistance with any aspect of your purchase, ownership, or use of your E-Gift Card/, please contact us. Please refer to your order number, or be ready to supply your contact number and email address.